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Showroom Closed through April 10th · We're still shipping! Orders accepted via website, email, voicemail, fax and mail. · Groth Music COVID-19 Updates

Shipping FAQ

When will my order ship?

Orders received weekdays by noon (12:00 p.m.) Central Time typically ship the same day, while orders received after that cut-off time typically ship the next business day. If we cannot ship your order by the end of the second business day, we will notify you by phone or email.

We do not ship on Saturday, Sunday, or these holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day.

The U.S. Postal Service does not pick up or deliver mail on Martin Luther King Jr. Day, Presidents Day, Columbus Day, or Veteran's Day. FedEx does operate on those federal holidays, though potentially with modified service.

How soon will I receive my order?

The time it takes for your order to reach you after it has left our warehouse depends on which shipping option you select and your distance from Groth Music (Bloomington, MN). Below is a list of common U.S. Postal Service and FedEx shipping options along with corresponding delivery windows. To ensure that your order reaches you as soon as possible, we may choose a carrier other than the one you selected if it results in a faster or more reliable delivery time.

 

Service Speed
First Class 1-5 days (excluding Sundays)
Priority* 1-3 days (excluding Sundays)
Priority Express 1-2 days guaranteed
*In 2013, the USPS introduced branded shipping methods such as Priority Mail 1-Day™, Priority Mail 2-Day™, and Priority Mail 3-Day™. The number of days indicated in these names is not a guarantee by either the USPS or Groth Music that a package will arrive in that number of days. It is a delivery estimate only and does not include handling time.

 

Service Speed
Home Delivery/Ground 1-5 days depending on region
Express Saver 3rd business day* by 4:30-8 p.m.**
2Day 2nd business day by 8 p.m.
2Day A.M. 2nd business day by 10:30 a.m.-12 noon
Standard Overnight Next business day by 3-8 p.m.
Priority Overnight Next business day by 10:30 a.m.-5 p.m.
First Overnight Next business day by 8 a.m.-2 p.m.
*A business day is a non-holiday weekday. Saturdays, Sundays, and major U.S. holidays are not business days.
**Guaranteed delivery times vary by delivery zip code and whether an address is categorized as business or residential.

 

Is there anything that might delay my order?

Insufficient or invalid addresses are the most common source of shipping delays. Double check your address for accuracy and include your phone number to help us reach you promptly should a problem arise. Customers may be held responsible for shipping costs related to undeliverable packages. Note that FedEx cannot deliver to USPS post office boxes.

Severe weather may impact our ability to process your order, the ability of carriers to make their regularly scheduled pick-up, and transit times in general.

Inventory shortages will cause a delay. Our website usually indicates when an item is out of stock, but inventory inaccuracies or a lag in status updates are possible. If an item is out of stock, we will back order it for you and send it as soon as we receive it from our vendor. Back orders usually last 1-2 weeks, but may last longer due to distribution issues, manufacturing delays, or importing times.

How are shipping rates calculated?

Several factors influence shipping rates:

  • Order weight and dimensions
  • Your location relative to Groth Music (Bloomington, MN)
  • How quickly you need your order
  • Carrier preference

It is possible that our website software will miscalculate shipping costs on very bulky or heavy items being shipped to certain shipping zones. We reserve the right to recalculate charges appropriately and contact you for your consent to the new amount before shipping.

How can I track my order?

An email with your USPS or FedEx tracking number is generated the day your order ships. If you created an account or logged into a preexisting account when you placed your order, you may log in at any time to view order status and tracking information.

Can I arrange to have my order delivered on a Saturday or Sunday?

None of the default shipping options offered on our website include guaranteed Saturday or Sunday delivery. If your require guaranteed weekend delivery, please contact us to make arrangements.

All U.S. Postal Service options include Saturday as a potential delivery day. Guaranteed Saturday and Sunday delivery are possible in some markets via Priority Mail Express. Please call to request this option.

FedEx Home Delivery now includes Saturday and Sunday delivery in large urban markets, while FedEx Express offers guaranteed Saturday delivery nearly everywhere in the U.S. for an additional fee. Please call to request or discuss these options.

Is it possible to expedite the delivery of out-of-stock items?

In some cases, particularly for large items or large quantities of items, we can ask our vendors to send your order to you directly, bypassing our store and shortening delivery time. If this service is of interest to you, please contact us to discuss your options. Additional fees may apply.

Do you ship internationally?

Yes, we ship internationally via the U.S. Postal Service and FedEx. If your country does not appear as a delivery option on our website, please contact us for more information and to place your order. Groth Music is not responsible for duties incurred as a result of international shipments.

Do you offer free shipping?

No, but our shipping rates reflect only what we are charged by our carriers plus a small additional amount to cover packaging materials. One exception is free delivery for students and teachers at Twin Cities area schools. See below for details.

Do you deliver to Twin Cities schools?

Yes, we provide free delivery to many schools in the Twin Cities metropolitan area via our school services team.

If you are a teacher at a Twin Cities area school and would like one of our reps to deliver your order, please begin by creating an account using your school email address. Next, before placing your first order, notify us at [email protected] so that we can configure your new online account and link it to your existing school or district charge account. Once your account is established (usually within 24 hours), you will be able to place school-related orders free of sales tax and shipping charges, and pay by either credit card or purchase order.

If your child attends one of the schools we service and you would like merchandise delivered to them there, select the "Deliver to my child's school" option on the check-out page and answer the prompts.

School deliveries are made according to a predetermined weekly schedule and during the school year only.

Can I order online and pick my order up at the store?

Yes, for Minnesota customers there will be a free in store pick-up option among the shipping options on the check-out page. Before heading to Groth to pick up your order, wait for confirmation by phone or email that your order is ready - typically within 12-48 hours.


CONTACT US

Toll Free Phone:  800-969-4772

Email: [email protected]

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